Show All Answers

1. What are the key steps in an Opt-Out Aggregation?

With the assistance of a PUCO certified consultant, a community seeks bids from Certified Retail Natural Gas Service Providers. A qualified bidder is selected to supply the aggregation with its gas for a set period of time. 

An “Opt-Out” Notice is sent to each eligible community resident prior to the start of the aggregation. Each resident has 21 days from the postmarked date on the notice to contact the supplier to withdraw or “Opt-Out” of the program. After the 21-day period, any resident not opting out will be submitted to the utility company for enrollment in the program. The utility company will send notice of the pending enrollment to each participating resident. Each resident will then have 7 days to rescind their enrollment in the program by contacting the utility company. After the 7-day rescission period, all participating customers are officially enrolled in the program. The new supplier will appear on your natural gas bill within one to two billing cycles after enrollment is verified by the utility.

2. Can I exit this program without penalty?

Yes. A very attractive feature of our program is your ability to leave free of charge at any time for any reason. There are several “formal” opportunities to take yourself out of the program. 

First, when an offer is presented you will have 21-days to opt-out by returning a card to Constellation or making a toll-free phone call. If you do not Opt-Out, Dominion Energy Ohio (DEO) will then send to new members a confirmation notice giving you 7 more days to cancel the switch. 

Furthermore, by law, you will be able to leave without penalty at least every two years. If you would like to leave the program at any time, simply notify Constellation at 1-844-467-4294.

3. What if I don’t want to participate?

While most residents will remain in, and benefit from, Governmental Aggregation Programs, the choice is up to you. If you do not want to participate you will have 21 days in which to return a reply card to Constellation or call them toll free at 1-844-467-4294. 

If you fail to do that, Constellation will continue to serve you or enroll you as a new customer. Dominion Energy Ohio (DEO) will acknowledge the enrollment and send you a confirmation letter reminding you of the pending switch. That letter will mention that you can cancel the switch by contacting DEO within 7 days.