There is a $2.00 online processing fee for all credit card payments. We accept Visa, MasterCard, and Discover. Please be careful entering payment information and amounts. Once a payment is made online, the payment is final.

IMPORTANT NOTICE:  Any payments received after 4:00 PM will not be posted to your account until 4:00 PM the following business day.

If you are the owner of a rental property and wish to sign up for Online Bill Access for your rental property/properties, please call or email to sign up. Contact Utilities Online BillPay Help Desk at (330) 861-7143 or email at and they will assist you with the registration.

Questions about Utilities Online Bill Access or to report technical problems contact the Utilities Online BillPay Help Desk at (330) 861-7143 or at

For all other Utilities customer service issues, please call our Utilities Customer Service office at 330-753-0328.